Martyn's Law records for multi-site hospitality groups
Musterlog keeps the procedures, training records and drill logs for every site you run, so head office can see which ones are up to date. When an inspector turns up at a quiet site on a Tuesday, the answer's already there.
Free pilots until April 2027 · One licence for the whole group · No per-venue fees
- Market StreetDrill logged 2 days agoUp to date
- Station Road3 new starters not briefedTraining due
- RiversideRefit finished last weekReview due
- High StreetProcedures v3 in useUp to date
- The ArcadeACT in a BOX done in MayUp to date
Writing the procedures is the easy bit
Standard tier asks for four procedures: evacuation, invacuation, lockdown and communication. Your staff need to know them, and you need to notify the SIA. The law doesn't insist they're written down, but the guidance recommends it, and you can't show anyone a procedure that only lives in a manager's head. Writing them takes an afternoon. The official templates are free and they're good.
Keeping it right across the estate is harder. On any given Tuesday, does every site still have its procedures? Have the people who joined in March been trained on them? Could you find the evidence within the hour? Nobody's been given time for that, and it's what Musterlog is for.
We keep your records. The duty stays yours. No supplier can make a venue compliant. The Home Office endorses no product and says you don't need to buy one. Software can hold the evidence of what you've done, and that's what we do.
Who it's for
If an inspector walked into your fourth-worst site next April, could you show it had been done?
Pubs, bars, restaurants, hotels, leisure and events. Managers tick things off on their own phones. Staff awareness can use the free official ACT Awareness course, so nobody has to write any training. You can see which sites are behind.
You've sent policyholders the guidance. Could you say today which of them acted on it?
Fund it across part of your book. Policyholders get it free, and you can see how prepared they are across the portfolio. It's a flat licence fee, not commission, and nothing's tied to premium or to any policy being written. How the broker model works.
What it does, and what we won't claim
What Musterlog does
- Procedures built from the Home Office standard tier guidance
- Completion of the free official ACT Awareness course, recorded with names, signatures and dates
- A dated drill and review log, with photos
- One export that answers an inspection
- A group dashboard showing every site and where it's up to
What Musterlog won't claim
- That it makes anyone compliant. No supplier can, so be wary of any that says so
- That it's endorsed by the Home Office or the SIA. No product is
- That it issues a certificate. There isn't one to issue
- That it replaces your own judgement about your own premises
One licence for the group
You pay once for the group instead of a subscription per venue. Site teams never see an invoice, which is a big part of why it gets used.
| Licence | Covers | Per year |
|---|---|---|
| Small group | 5 to 19 venues | £2,400 |
| Mid group | 20 to 99 venues | £7,500 |
| Large operator | 100+ venues | £18,000 |
| Insurer or broker | Policyholder book | By arrangement |
There are single-venue tools at £19 to £38 a month. If you run one venue, you should probably buy one of those. They price per venue because they sell to the venue. In a group, that means forty managers each deciding whether to pay, and nobody gets the group view. Musterlog is licensed to the organisation that carries the duty.
Common questions
Who is the responsible person in a tenanted pub?
The duty follows control of the premises. In a managed house that's the operating company. In a tenanted or leased house it's usually the licensee running the business, not the pub company that owns the freehold. In a mixed estate the duty often sits on both sides of the same portfolio, so settle that first. There's a longer answer here.
When does Martyn's Law come into force?
The Act got Royal Assent in April 2025, with a commitment to at least 24 months of implementation. So April 2027 is the earliest enforcement can start, and spring 2027 is expected. The Home Office published its statutory guidance in April 2026. The SIA consulted on its section 12 enforcement guidance during 2026, and that's due before commencement.
What does standard tier require?
It applies where 200 to 799 people may reasonably be expected to be present at the same time. You need public protection procedures covering evacuation, invacuation, lockdown and communication, staff who know them, and a notification to the SIA. Writing the procedures down is recommended rather than legally required, though without it there's not much to show anyone. CCTV, barriers and search equipment aren't required. Those belong to the enhanced tier, which starts at 800.
Can any software make us compliant?
No. Be wary of anyone who says theirs can. Software holds the procedures, training records and drill logs that show what you've done. The duty stays with the responsible person. The Home Office endorses no third-party product and has said buying one isn't necessary.
Why per group and not per venue?
Because the person with the problem usually isn't the one standing in the venue. A per-venue subscription leaves forty managers each deciding whether to buy, and head office gets no view at all. With one licence billed centrally, every site is on it.
Do large places of worship fall into the enhanced tier?
No. Places of worship are standard tier whatever their capacity, even where 800 or more people may be present.
Do we need this if we already use the free ProtectUK templates?
If you run one venue, quite possibly not. The free templates and a tidy folder may be all you need. Musterlog is for when someone has to answer for lots of sites and can't visit each one.
Pilots: three groups by 30 October
It's free until April 2027. A pilot is a one-paragraph letter of intent, not a contract, so either side can walk away. We'll talk about pricing before any paid term starts.
Musterlog is built and run by Abdul Khalique. If you run a group of venues, or a book of policyholders who do, a short call is the quickest way to find out whether this is any use to you. If it isn't, I'll tell you.
